Service Department and Repair

Professional People, Training and Tools

Our service staff is professionally trained and certified to work on all makes and models of bicycles, not just the ones we sell. And each member of the service team participates in skill-advancement sessions with factory service techs several times each year. Whether it’s a minor tune-up, a major overhaul, or a race prep, you can count on us to do the job right the first time, every time. Every repair at Big Shark Bicycle Company is double checked by our staff before it leaves the shop. We guarantee our work and appreciate feedback.

Got a technical question? Ask us!

Estimates Are Always Free

When you bring in your bike for service, we always start with a free, no-obligation estimate of the work that will be needed. One of our service pros will discuss the problem with you and will carefully explain what work should be done, always respecting your choices and your budget. In the event that a repair is going to be more expensive than estimated, or if additional work is required, we always call to get authorization.

If the cost of the repair exceeds the value of the bike we require a deposit before work is performed. Bikes left for unbelievably long times will be exported, sold, or sacrificed.

Walk-Ins Are Welcome

Getting ready to ride and discovered a flat tire? Hit a pot hole and your rim is out of true? Sometimes you can't plan when your bike needs attention. Why not bring it in? If we can fix it on the spot, we will. And if we need more time, we'll let you know when to stop by to pick it up.

We do our repair work in the order in which it is received, so the sooner a bike is checked in the sooner it will be repaired.

Come in, call or e-mail us soon so we can get your repair or adjustment completed for you and get you back on your bike.

Appointments Are Helpful

If you prefer the convenience of an appointment, we will discuss with you the appropriate amount of time to plan for the service, letting you know how to plan your visit. If it’ll be ready quickly, you might want to check out what’s new in our store while you’re waiting. If you’re going to run some errands while your service is being done, consider giving us a mobile number where we can reach you in case we have any questions.

Repair Rates

Many of the repairs we perform have standarized cost. Sometimes situations exist that modify what we charge, but this list should help you approximate services charges:

Full Tune Up- $70. Includes wheel truing, all bearing adjustments, derailleur and brake adjustment, safety checkover, and lubrication. Please bring your bike in somewhat clean or an additional charge may apply. Don't hesitate to tell us if there are specific things that need special attention.

Drive Train Clean- $40. An excellent accompaniment to any Tune Up.  We take off the entire drive train and clean all the parts in solvent. Things run more smoothly when they're clean.  And they sparkle more.

Wheel Truing- $15-$25 per wheel, depending on the condition. Includes dishing and tensioning.

Flat Fix- $7-10 plus the cost of a tube. Quick Release wheels are $7; bolt-on wheels are $10.  We can usually perform flat fixes on-the-spot. If recurring flats are a problem, consider requesting tire liners or replacing the stock tires with Kevlar reinforced flat-resistant versions.

Bearing Adjusments- $10 per bearing surface. Keep your bike rolling, pedaling, and steering smoothly.

Bearing Overhaul- $20-$30 depending on condition and complexity. Price does not include new bearings.

Suspension Fork Installation- $35. Price include re-installing headset races, brakes, handlebars, and cutting down the fork steerer.

Overhaul- $190. We rebuild the bicycle from the frame up. This is the ultimate act of love. We recommend this at least once every few years. Cables, housing, and bearings are not are included in this cost.

Derailleur Adjustments- $10. Adjustment includes cable tension, limits, B-screw, and derailleur position adjutment. Straightening the derailleur hangr adds $15.

Brake Adjustments- $10. Adjustment includes cable tesion, pad placement, and centering. New pad installation costs $15 for traditional style and $5 for cartridge style.

Installation of a Cable- $12 for external and $17 for internal cables. Cable and housing are not included, and start at $10.

Box and Ship- $40 plus the cost of shipping. We can ship Fedex via Bikeflights or UPS. Price includes packing material and box. Hard shell case are available for rental.

Installing Accessories- $5 and up, depending on the complexity.

Minimum Service Fee- $5